( no change in anything in my house caused that). My internet dropped and I had to go reboot physically to get it back on. Packages for the same price as last year have dropped channels so they can charge more for adding them back, ALL THEIR REVIEWS ARE BAD, showing a company with no intent to be of service to anyone while making billions of dollars annually. Getting in touch with an agent was such a chore it took 4 calls over 2 days to reach an agent who after hearing what I just said above, HUNG UP on me. If I ever paid my bill 2 days after the billing date this company goes into Panic mode and send notices as if I had Bad credit and treats me horrible, sending Bills for 2 months ahead so for double the monthly charge, then when I pay the bill online with my cc and it generates a confirmation # then it still says I owe it on my account as if I never submitted the payment and shows it as late. I really wish there was another company I could go with because so far I really dislike Frontier and really hope I have no reason to contact them in the future. The installation took two of my vacation days because Frontier doesn’t have their act together.
#Verizon in home agent for frontier install
I am being charged for the installation even though the lazy technician made me install the service myself. I am being charged a “router fee” every month when I’m using MY OWN router unless I pay them $200 (extortion). In closing this being my first interaction with Frontier, it was not a good one. He was obviously not happy to be there and it showed. The guy was just really rude the entire time. I asked the technician if he had a power strip and he said “I’m just out of them” like everything else. Luckily I had an extension cord that has three plugs. After I (not he) ran the cable in the attic he starts plugging in equipment and asks if I have a power strip? I haven’t moved into the house yet so I don’t have much of that stuff there. Instead the excess drop wire is now run up in my attic. For instance he had no slack box to put the excess drop wire. He gave me an attitude and threw the box onto a shelf nearby! He was out of many of his supplies. The box was fine but I didn’t want tools and stuff scratching them so I asked politely not to set things on them, and I’d get him a table (which I did). He set a box on my brand new $2000 washer and dryer. You got that right I AM PAYING FRONTIER TO INSTALL MY OWN FIOS! When we were discussing where the equipment would go we were originally going to put the ont in the garage near the fiber drop. Well I guess not easy enough because he complained to the point that I just said I’d run the stuff myself, and I did. As a telco technician myself, I’m thinking I made it super easy.
I already had the wall plate ready and holes drilled he would have just needed to drop in the cable about 8” away. It’s one story with plenty of attic space. I explained where and how I want it run and the technician hymned and hawed with discontent. Monday comes and the technician calls Two Hours Early for my appointment, so not wanting to miss it I rush over. I asked for a supervisor and told her what had occurred and she Hung Up On Me! The earliest they would be back was the following Tuesday but to be nice maybe they could fit me in on Monday. At about 3pm after still not hearing from Frontier I called in and was very rudely told that no one was coming back that day or even that week. That’s the only good part of my experience was with a contractor (to me that says something). They were great and got it done really fast.
The contractor guys came and installed the new drop. This whole experience has been a nightmare! The first technician came out and said I needed a new drop and he would be out after it was completed the same day. Then I met some of your employees and all of that changed. I recently signed up for FIOS internet and going into this was super excited. I am a new Frontier customer ans so far am externally unsatisfied with My interactions with Frontier Communications.